Refund Policy

Legal Disclaimer

The information provided within this Refund Policy is intended for general informational purposes only and should not be considered legal advice or recommendations specific to your situation. Because refund laws and consumer protection regulations vary by jurisdiction, ROSE CITY ROYALTY recommends consulting with a qualified legal professional to ensure your refund practices comply with all applicable laws and accurately reflect your business operations.

Refund Policy — Overview

This Refund Policy outlines the terms and conditions regarding returns, exchanges, cancellations, and refunds for purchases made through ROSE CITY ROYALTY.

By purchasing from our website, customers agree to the terms outlined below.

We strive to provide high-quality products and a positive customer experience while maintaining fair policies for both our customers and our business.

Return Eligibility

To be eligible for a return or exchange, items must:

Be returned within 14 days of delivery unless otherwise stated
Be unworn, unused, and in original condition
Include original tags, packaging, and accessories where applicable
Not show signs of wear, damage, washing, or alteration

ROSE CITY ROYALTY reserves the right to refuse returns that do not meet these conditions.

Non-Refundable Items

Certain products may be non-refundable or final sale, including but not limited to:

Limited releases or exclusive drops
Sale or discounted items
Gift cards
Digital products
Customized or made-to-order items
Items marked “Final Sale”

These products are not eligible for refunds or exchanges unless required by law.

Refund Process

Once a return is received and inspected, customers will be notified regarding the approval or rejection of their refund request.

If approved:

Refunds will be issued to the original payment method
Processing times may vary depending on the financial institution or payment provider
Original shipping costs are generally non-refundable unless the issue was caused by ROSE CITY ROYALTY

Exchanges

Exchanges may be offered based on product availability.

If the requested replacement item is unavailable, customers may be offered:

Store credit
An alternative product
A refund where applicable

Damaged or Incorrect Items

If an order arrives damaged, defective, or incorrect, customers should contact ROSE CITY ROYALTY within 7 days of delivery with:

Order number
Photos of the item and packaging
Description of the issue

We will review the situation and work toward an appropriate resolution.

Return Shipping

Unless the return is due to an incorrect or defective item, customers are generally responsible for return shipping costs.

ROSE CITY ROYALTY is not responsible for lost or damaged return shipments.

We recommend using a trackable shipping service for all returns.

Chargebacks & Fraud Prevention

ROSE CITY ROYALTY reserves the right to dispute fraudulent chargebacks and may refuse future service to customers engaging in abusive refund activity or fraudulent claims.